1. Information We Collect
We may collect the following categories of information:
- Personal Identifiers – name, email, phone number, address, business name.
- Verification Information – government ID, licenses, background check details (if applicable).
- Financial Information – bank account, payout details, billing records.
- Service & Account Data – profile details, availability, categories of services offered, booking history.
- Technical Data – IP address, browser type, device identifiers, cookies, and usage logs.
- Geolocation Data – when you enable location services for job assignments.
2. How We Use Your Information
We use your information to:
- Create, verify, and manage your Provider account.
- Match you with customer booking requests.
- Facilitate secure payments and payouts.
- Communicate job updates, notifications, and promotions.
- Monitor for fraud, unauthorized use, or security issues.
- Improve and personalize our platform.
- Comply with legal and regulatory obligations.
3. Legal Basis for Processing (GDPR – EU Providers)
If you are located in the European Union, we process your data on the following legal bases:
- Contractual necessity – to provide our services.
- Legal obligations – to comply with applicable laws.
- Legitimate interests – to operate and improve our platform.
- Consent – where required (e.g., marketing, cookies).
4. Your Rights
Depending on your location, you may have the following rights:
GDPR (EU/UK Providers)
- Right to access your data.
- Right to rectification (correct inaccuracies).
- Right to erasure (“right to be forgotten”).
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent.
CCPA/CPRA (California Providers)
- Right to know what data we collect and why.
- Right to request deletion of personal data.
- Right to opt-out of sale or sharing of data.
- Right to non-discrimination for exercising privacy rights.
Indian IT Rules & Global Privacy Standards
- Right to review and correct information.
- Right to withdraw consent.
- Right to grievance redressal via our Data Protection Officer (contact below).
5. Data Sharing
We may share your information with:
- Customers – to fulfill bookings.
- Payment processors – to handle transactions and payouts.
- Service vendors – cloud hosting, analytics, IT support.
- Authorities – when required by law, regulation, or investigation.
We do not sell your personal data.
7. Data Retention
We retain Provider data as long as your account is active, or as necessary for legal, tax, and compliance obligations.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission is 100% secure.
9. International Transfers
If you access the Platform from outside India/US/EU, your data may be transferred and processed in countries with different data protection laws. We ensure adequate safeguards where required.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.